jieyapapertowelshop.shop hopes you are completely satisfied with your purchase of the diary. If you encounter any problems, please refer to the following return and refund policy:
- Scope of Application
This policy applies to orders due to quality issues, incorrect items shipped, or damage during shipping.
Special promotional items are not eligible for returns or refunds.
- Return Request
Please submit your return or exchange request within 7 days of receiving the goods.
Application Method: Contact our customer service team via email at support@jieyapapertowelshop.shop, providing your order number and a description of the problem.
- Return Conditions
The item must be in its original packaging, unused, and undamaged.
All accessories and gifts must be returned together.
We reserve the right to refuse returns that do not meet the return conditions.
- Refund Process
After receiving and inspecting the returned item, we will process your refund within 5–7 business days.
The refund will be returned to your original payment account (credit card, PayPal, etc.).
International order returns may involve additional shipping costs, which are borne by the customer, unless we sent the wrong item or there is a quality issue.
- Exchanges
If you need an exchange, please specify the replacement item when submitting your return request.
Exchanges will be subject to stock availability and may require additional payment or a refund of any excess amount.
- Contact Customer Service
For any questions or concerns, please contact us:
Company Name: JIEYA PAPER TOWEL SHOP LLC
Company Address: 8340 MONO LAKE DR
SAN DIEGO, CA 92119
Email: support@jieyapapertowelshop.shop
Phone: 6612353568