Welcome to the FAQ Center at jieyapapertowelshop.shop!
- How do I place an order?
Select your favorite diary on the website, click “Add to Cart,” then proceed to checkout, fill in your shipping information, and complete payment. We will send a confirmation email after your order is confirmed.
- What payment methods are available?
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All orders are one-time payments.
- How long will it take for my order to ship?
We typically process orders within 1–3 business days after receiving payment. Shipping time will vary depending on the logistics company and your shipping address.
- How do I track my order?
After shipment, we will provide a tracking number via email. You can use this number to check the package status in real-time on the logistics company’s website.
- Can I cancel or modify my order?
Since all our orders are one-time sales, once payment is completed, orders generally cannot be canceled or modified. In special circumstances, please contact our customer service team as soon as possible.
- How do I apply for a return or exchange?
If the received item has a quality issue or the wrong item was sent, please contact us within 7 days of receiving the item to apply for a return or exchange.
Please keep the original packaging and invoice to facilitate the return/exchange process.
- Is my personal information secure?
We strictly protect user privacy and use encryption technology to process payment information. Please see our privacy policy for details.